Refund policy

RETURN & REFUND POLICY

Last Updated: October 13, 2026

This Return & Refund Policy applies to services, products, and purchases from VIVAE FTL LLC d/b/a VIVAE Wellness ("VIVAE Wellness," "we," "us," or "our"). It is part of our Terms & Conditions. If our Terms & Conditions and this Policy conflict, this Policy controls.

COMPLETED SERVICES

Due to the nature of our medical, wellness, and aesthetic services, completed services are final and non-refundable, except where otherwise required by applicable law.

Individual results vary, and VIVAE Wellness cannot guarantee a specific result or outcome from any service or treatment. Dissatisfaction with results is not a basis for a refund.

DEPOSITS

Deposits secure your appointment and are applied to the cost of your service. If you cancel or reschedule more than 12 hours before your appointment, your deposit will be refunded or, at your request, applied to your rescheduled appointment. If you cancel within 12 hours of your appointment or do not attend, your deposit will be applied toward the $50 cancellation or no-show fee. You will not be charged both a forfeited deposit and a separate fee. If your deposit is less than $50, only the remaining balance of the fee may be charged; if it is more than $50, the remainder will be refunded or applied to a future appointment.

PREPAID SERVICES AND PACKAGES

Prepaid services and packages are non-refundable and non-transferable once purchased, except as described below or where required by law. Prepaid services and packages do not expire.

Medical Ineligibility. If a licensed provider determines that you are not medically eligible to continue a prepaid treatment, the unused value will be converted to a credit toward other VIVAE Wellness services. If no other service is medically appropriate for you, you may request a refund of the unused value instead. Unused value is calculated by subtracting the standard, non-discounted price of the services you have already received from the amount you paid.

Services We Cannot Provide. If VIVAE Wellness is unable to provide a prepaid service or membership benefit you have purchased, for example because a service or medication is discontinued or unavailable or our clinic closes, you may choose a refund of the unused value, a credit, or a comparable service, if one is available.

Credits. Credits issued by VIVAE Wellness do not expire, are not subject to fees, and are not redeemable for cash except where required by law.

MEMBERSHIPS

Memberships do not renew automatically. Membership fees are non-refundable once the membership period begins, except as described under "Services We Cannot Provide," and unused membership benefits do not carry over unless stated at the time of purchase.

PROMOTIONS

Complimentary or promotional certificates that are given away without purchase may have an expiration date, which will be stated on the certificate. Services purchased at a promotional or discounted price are final sale and may be subject to additional terms disclosed at the time of purchase.

MEDICATIONS AND PRODUCTS

Medications, compounded preparations, supplements, and other health-related items may be non-returnable or non-refundable once dispensed, shipped, opened, or otherwise provided, subject to applicable law and any applicable third-party or pharmacy policies.

If a product you receive is damaged or incorrect, please contact us within 48 hours of receipt so we can review and resolve the issue.

GIFT CARDS

Gift cards do not expire, are not subject to any fees, and are not redeemable for cash except where required by law.

HOW TO REQUEST A REVIEW

If you believe you were charged in error, received an incorrect or damaged product, or have a question about a refund, please contact us using the information below. We will review your request and respond as promptly as reasonably possible.

VIVAE FTL LLC d/b/a VIVAE Wellness
805 N Federal Highway
Boca Raton, Florida 33432
Phone/Text: (561) 560-3966
Email: info@vivae-wellness.com